Global Engineered Support

We think globally, but act locally. We work internationally with our channel partners to deliver leading edge products and service into our local customer markets via our Global Engineered Support programme.

This expert local service is delivered through an integrated Global network that is supported by a specialist central infrastructure. Value added services are provided through our products, systems, logistics, and knowledge-management.

Our products, systems, and solutions set the standards in many areas of their sectors and local market segments whilst our Global Engineered Support programme is designed to assure benefits for business development, cost, and customer productivity.

Pre-sales Support

Making the right choice

Invertek Sales partners are carefully selected to serve the needs of our highly targeted markets around the World. Our partners are supported with knowledge transfer programmes, product selection and application training specific to their areas of operation. Key account managers work with our sales partners to help understand local legislation and emerging technology most relevant to their markets. The overriding objective is the provision of a truly global network of Invertek Drives sales and service partners who provide unrivalled expertise in matching our drive technology to local market needs.

Customer Service

Dedicated contacts providing ownership and coordination

Providing a dedicated customer service team with easy access for our sale partners to highly experienced Invertek people is core to delivering added value throughout all of our global activities. Access to an expert person who can take ownership of issues ranging from responsive order entry to logistics support ensures timely response and is key to delivering customer satisfaction. Our escalation management procedures allow us to coordinate throughout the entire value chain, no matter where in the world, to deliver accurate and fast solutions.

Technical Support

Competent answers to technical questions by trained experts

Invertek Drives technical support is provided by highly experienced product and application engineers  with the ability to escalate each support request as required to ensure an effective solution is found.  Our online knowledge database includes search facilities that will look at the entire Isource portal, including interrogation of text within documents and folders to ensure past experience is used to deliver continuously improving technical support. Each technical support request is logged for traceability and transparency and to allow feedback into a knowledge base that helps direct future design, application and support interface needs of our customers.

Field Service

On-site help around the World, our experts will be close to you

From installation checks to function and integration testing with commissioning;  to trial run programmes, inspection and maintenance and on site repair. Invertek Drives provides local service with highly trained experts that are located close to our customers and available when needed. Supporting world class product reliability, our objective is to minimise downtime for our customers through scheduling preventative maintenance measures where required. Transparent field service key performance indicators and mapping ensure that this service is always of the highest possible quality and value.

Knowledge Management

Training, competence and qualification management

The Invertek Drives Isource portal is at the heart of a system that is designed to cascade knowledge throughout our global operations. This community of sales partners is provided with access to a vibrant, growing, real-time knowledge database that can be quickly and easily searched in its absolute entirety. Targeted and flexible training programmes are undertaken at  Invertek Drives bespoke training facilities at the UK head Office and at customer sites around the World. Regular technical newsletters and product updates supported by a FAQ (Frequently Asked Questions) online database ensure that our partners are always up to date and driven to continuous improvement.

Logistics & Distribution

Where you want it when you want it

Our Global supply chain capability operates 24 hours a day,  7 days a week,  365 days a year. Dedicated teams manage highly dynamic import, export, agency, stock management and courier programmes allowing us to deliver products and services exactly when and where they are needed. Specialist logistics products allow for express services around the World to ensure we provide exemplary service through dedicated local logistics channels.

Service Contracts

Seamless support programs to maintain the long term value of your investment

Maintenance and service contracts backed by consulting services for optimisation of machines and processes are provided through our partner network worldwide. Planning and implementation of retrofit projects; diagnostic services including remote diagnostics; customer embedded engineering resources; and troubleshooting experts ensure our products and services always deliver the maximum added value to our global customer base.

International Support

Experience and processes, logistics, and local contacts to support global trade

Invertek Drives is committed to providing flexibility and innovative use of ebusiness tools to overcome barriers to trade such as distance and time zones. Export support for customers who are operating around the world is provided through a truly global network of sales partners and service centres. This network ensures we understand language and cultural differences, wide ranging economic situations, diverse customer expectations through to immigration and customs regulations.  Local spares holding, country specific market and product performance feedback and local warranty support are just part of our truly global brand support programme.