Engineered Global Support

Local warehouses supported by world class global logistics ensure a fast and reliable supply of spare parts. A comprehensive repair service of our mechatronic systems and products is provided by our dedicated global service facilities within the UK head office; by mobile field service technicians and authorised service centres around the World.

Our world-wide logistics operations allow a localised and optimised inventory with delivery on demand, ensuring we can react to the level of service required from emergency system shut down to preventative measures.

Invertek Sales partners are carefully selected to serve the needs of our highly targeted markets around the World. Our partners are supported with knowledge transfer programmes, product selection and application training specific to their areas of operation.

Key account managers work with our sales partners to help understand local legislation and emerging technology most relevant to their markets.

The overriding objective is the provision of a truly global network of Invertek Drives sales and service partners who provide unrivalled expertise in matching our drive technology to local market needs.

From installation checks to function and integration testing with commissioning; to trial run programmes, inspection and maintenance and on site repair. Invertek Drives provides local service with highly trained experts that are located close to our customers and available when needed.

Supporting world class product reliability, our objective is to minimise downtime for our customers through scheduling preventative maintenance measures where required. Transparent field service key performance indicators and mapping ensure that this service is always of the highest possible quality and value.

Providing a dedicated customer service team with easy access for our sale partners to highly experienced Invertek people is core to delivering added value throughout all of our global activities.

Access to an expert person who can take ownership of issues ranging from responsive order entry to logistics support ensures timely response and is key to delivering customer satisfaction.

Our escalation management procedures allow us to coordinate throughout the entire value chain, no matter where in the world, to deliver accurate and fast solutions.

Maintenance and service contracts backed by consulting services for optimisation of machines and processes are provided through our partner network worldwide.

Planning and implementation of retrofit projects; diagnostic services including remote diagnostics; customer embedded engineering resources; and troubleshooting experts ensure our products and services always deliver the maximum added value to our global customer base.

Our Global supply chain capability operates 24 hours a day, 7 days a week, 365 days a year. Dedicated teams manage highly dynamic import, export, agency, stock management and courier programmes allowing us to deliver products and services exactly when and where they are needed.

Specialist logistics products allow for express services around the World to ensure we provide exemplary service through dedicated local logistics channels.

Invertek Drives is committed to providing flexibility and innovative use of ebusiness tools to overcome barriers to trade such as distance and time zones. Export support for customers who are operating around the world is provided through a truly global network of sales partners and service centres.

This network ensures we understand language and cultural differences, wide ranging economic situations, diverse customer expectations through to immigration and customs regulations. Local spares holding, country specific market and product performance feedback and local warranty support are just part of our truly global brand support programme.