Invertek introduces new global support programme.
Invertek Drives is dedicated to delivering leading edge products and services and has prided itself on the sales support it offers to both customers and its international sales partners since the company was first established in 1998.
The innovative company is now launching its ‘Global Engineered Support’ programme to coincide with the launch of its new website which will go live on the first day of industry show, SPS/IPC/Drives 2012, 27th November.
Invertek Drives’ approach to export trade is to think globally, but act locally. It works with channel partners to deliver leading edge products and services to local customer markets. Global Engineered Support is a commitment to ensuring its customers across the globe receive a standard of service above and beyond their expectations, wherever they’re located.
Global Engineered Support covers the entire sales process – from ensuring customers can easily access all of the information needed to make an informed product purchasing decision, to installation, technical support and spares, repairs and service contracts.
Invertek’s Global Engineered Support is a commitment that guarantees its customers across the globe will benefit from a superior service every step of the way.
Sales and Marketing Director, Rhydian Welson, explains, “This expert local service is delivered through an integrated global network that is supported by a specialist central infrastructure. Value added services are provided through our products, systems, logistics and knowledge-management.”
Welson continues, “Our products, systems and solutions set the standards in many areas of their sectors and local market segments, whilst our Global Engineered Support programme has been designed to assure benefits for business development, cost and customer productivity.”
The company’s international sales partners already have access to a dedicated portal on Invertek’s website, iSource. iSource hosts a huge range of product information and supporting documents to ensure all distributors can keep up to date with the very latest innovations from Invertek.
Invertek also offers training courses for both customers and sales teams at its Welshpool HQ to ensure all operators have a clear understanding of the full potential of the Optidrives range, as well as supporting technologies including the Optistick and the Optitools studio.